Website Terms & Conditions

Welcome to JEXNORIVA™

These Website Terms & Conditions govern your access to and use of the JEXNORIVA™ online store, operated by Pet Krewe, LLC.

Throughout these Terms, the words “we,” “us,” and “our” refer to Pet Krewe, LLC and JEXNORIVA™ where applicable.

Our website, online store, product pages, checkout features, content, customer services, and related functions are collectively referred to as the “Services.”

By accessing our website, browsing our products, creating an account, or placing an order, you agree to comply with these Terms and any additional policies referenced on our site.

If you do not agree with these Terms or our Privacy Policy, please discontinue use of the Services.

1. Eligibility & Use of the Store

By using our Services, you confirm that you have reached the legal age required to enter into a binding agreement in your jurisdiction.

If you permit a minor under your supervision to access our website through your device or account, you are responsible for that use.

You agree to use JEXNORIVA™ only for lawful purposes and in accordance with these Terms.

2. Account Information

Certain website features may require you to create an account or provide personal information.

You agree that information submitted to us will be:

  • Accurate

  • Current

  • Complete

  • Provided by you or with proper authorization

You are responsible for protecting your login credentials and maintaining the confidentiality of your account.

You are also responsible for activity conducted through your account unless prohibited by applicable law.

Accounts may not be sold, transferred, or knowingly provided to unauthorized third parties.

3. Product Information

We make reasonable efforts to present JEXNORIVA™ pet apparel as accurately as possible.

Product pages may include information regarding:

  • Materials

  • Fit

  • Colors

  • Features

  • Sizes

  • Product photographs

  • Pricing

  • Availability

However, actual colors and appearance may vary slightly due to photography, lighting, screen calibration, device settings, or manufacturing variations.

Measurements may also vary within reasonable production tolerances.

We reserve the right to:

  • Update product descriptions

  • Adjust available styles or sizes

  • Limit quantities

  • Modify pricing

  • Discontinue products

  • Correct inaccurate information

without prior notice where permitted by law.

4. Sizing & Pet Apparel Fit

Because pet size, breed, body shape, coat thickness, and proportions vary, customers are responsible for reviewing available measurements and sizing information before ordering.

A breed name or estimated weight should not be treated as the sole basis for choosing a size.

Where available, we recommend measuring your pet according to the sizing instructions shown on the applicable product page.

JEXNORIVA™ cannot guarantee that a particular size will fit every pet of a specific breed or weight.

5. Orders & Acceptance

Submitting an order represents an offer to purchase the selected merchandise.

An automated order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to decline, limit, or cancel an order when reasonably necessary, including circumstances involving:

  • Suspected fraud

  • Payment authorization issues

  • Pricing or listing errors

  • Inventory discrepancies

  • Unusual order quantities

  • Suspected unauthorized resale

  • Shipping restrictions

If payment has already been collected for an order that we later cancel, the applicable amount will be refunded according to the original payment method.

6. Order Changes & Cancellations

Please review all information carefully before submitting your purchase.

Because fulfillment may begin soon after an order is received, requests to modify or cancel an order should be sent as quickly as possible.

As described in our Shipping & Delivery Policy, we generally recommend contacting us within 12 hours of purchase.

Contact:

service@jexnori.com

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed once an order has entered processing or shipment.

7. Prices, Promotions & Taxes

Product prices and promotional offers may change from time to time.

The amount applicable to your purchase will normally be the price shown during checkout when the order is submitted.

Unless specifically stated otherwise, displayed product prices may not include:

  • Shipping charges

  • Sales tax

  • VAT

  • Customs duties

  • Import fees

  • Brokerage charges

Promotional codes may be subject to separate conditions and may:

  • Expire

  • Exclude certain products

  • Require a minimum purchase

  • Be limited to one use

  • Be unavailable for combination with other promotions

We reserve the right to correct promotional or pricing errors.

8. Payment

You agree to provide valid and accurate payment and billing information.

Available payment methods will be displayed during checkout.

Payments may be processed by third-party payment providers, and additional terms from those providers may apply.

JEXNORIVA™ does not intentionally store complete payment card numbers on its own systems.

Transactions may be declined or held for review by payment providers, banks, or card issuers.

9. Shipping & Delivery

Shipping estimates are provided for general guidance and are not guaranteed delivery dates.

Delivery may be affected by circumstances including:

  • Carrier delays

  • Customs processing

  • Weather

  • Holidays

  • Transportation disruptions

  • Incorrect customer information

  • Events outside our reasonable control

Additional details regarding processing times, delivery estimates, customs, tracking, and lost or damaged packages are available in our Shipping & Delivery Policy.

10. Returns & Refunds

Eligible purchases may be returned in accordance with our separate Returns, Exchanges & Refunds Policy.

Pet apparel may be subject to condition and hygiene requirements.

Items showing signs of:

  • Wear

  • Washing

  • Pet hair

  • Odor

  • Staining

  • Alteration

  • Damage after delivery

may not qualify for a standard return except where consumer law provides otherwise.

Customers should review the applicable return policy before sending merchandise back.

11. Personal Use & Resale

Products sold through JEXNORIVA™ are primarily intended for personal consumer use.

Unless we provide written authorization, you may not purchase products for unauthorized commercial resale, redistribution, or misleading representation as an authorized JEXNORIVA™ seller.

We may limit or cancel orders that reasonably appear to involve unauthorized resale activity.

12. Intellectual Property

Unless otherwise indicated, content displayed through the JEXNORIVA™ website is owned by or licensed to Pet Krewe, LLC.

Protected materials may include:

  • JEXNORIVA™ trademarks

  • Logos

  • Product photography

  • Product descriptions

  • Graphics

  • Page layouts

  • Website design

  • Illustrations

  • Marketing materials

  • Written content

You may access website content for personal, non-commercial shopping purposes.

Without prior written permission, you may not copy, reproduce, republish, distribute, modify, sell, exploit, or create derivative commercial materials from our protected content.

13. Acceptable Website Use

You agree not to misuse our website or Services.

Prohibited activities include attempting to:

  • Violate applicable laws or regulations

  • Infringe intellectual property rights

  • Introduce viruses, malware, or harmful code

  • Interfere with website security

  • Gain unauthorized access to systems or accounts

  • Scrape or harvest personal information unlawfully

  • Conduct fraudulent transactions

  • Send spam or phishing communications

  • Impersonate another individual or organization

  • Use automated tools in a manner that disrupts normal website operation

We may restrict or terminate access where misuse is detected.

14. Third-Party Services

Our store may use or link to services operated by third parties, including payment processors, shipping providers, social platforms, analytics providers, or other online services.

Those third parties operate independently and may apply their own:

  • Terms of service

  • Privacy policies

  • Security practices

  • Fees

  • Conditions

We do not control third-party websites or services and are not responsible for their independent content or practices except as required by applicable law.

15. Customer Feedback

You may voluntarily submit reviews, suggestions, comments, photographs, ideas, or other feedback.

By submitting content to us, you confirm that you have the necessary right to provide that material and that it does not violate another person's rights.

Where permitted, you grant us a non-exclusive right to use submitted feedback for legitimate business purposes, including improving products, customer service, or marketing.

We are not required to use or publish submitted feedback.

16. Website Accuracy

We work to keep website information accurate and current, but occasional errors may occur.

These may involve:

  • Product descriptions

  • Prices

  • Promotions

  • Availability

  • Shipping information

  • Images

  • Technical specifications

We reserve the right to correct errors or update information when discovered.

If an error materially affects an order, we may contact the customer with available options or cancel the affected purchase and provide an appropriate refund.

17. Availability of the Website

We aim to keep our online store available and functioning properly.

However, we do not guarantee uninterrupted access at all times.

Access may occasionally be affected by:

  • Maintenance

  • Technical problems

  • Hosting interruptions

  • Security updates

  • Network failures

  • Events beyond our reasonable control

We may modify, suspend, or discontinue portions of the Services where reasonably necessary.

18. Disclaimer of Warranties

To the extent permitted by applicable law, our website and related Services are provided on an “as available” basis.

We do not guarantee that:

  • The website will always operate without interruption

  • Every website error will be immediately corrected

  • All content will always be completely free of inaccuracies

  • Third-party services will remain continuously available

Nothing in these Terms is intended to exclude warranties or consumer rights that cannot legally be excluded.

19. Limitation of Liability

To the fullest extent permitted under applicable law, Pet Krewe, LLC, JEXNORIVA™, and their applicable service providers will not be responsible for indirect, incidental, special, or consequential losses arising solely from use of the website or Services.

Any limitation contained in these Terms applies only to the extent legally permitted.

Nothing in this section limits liability that cannot lawfully be limited or excluded.

20. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Pet Krewe, LLC and its applicable affiliates, representatives, service providers, and personnel from claims arising directly from:

  • Your unlawful use of the Services

  • Your material violation of these Terms

  • Your infringement of another person's legal rights

This provision does not apply where prohibited by applicable consumer law.

21. Suspension or Termination

We may restrict or terminate access to certain Services where reasonably necessary because of:

  • Fraud

  • Abuse

  • Security threats

  • Prohibited conduct

  • Material violations of these Terms

Termination does not eliminate obligations or rights that arose before access was terminated.

22. Applicable Law

These Terms are interpreted in accordance with applicable laws and consumer protection requirements.

Where mandatory consumer laws grant you rights based on your place of residence, nothing in these Terms is intended to remove or reduce those rights.

Any dispute will be handled according to the jurisdiction and procedural requirements that legally apply to the parties and transaction involved.

23. Changes to These Terms

We may revise these Terms periodically to reflect changes to:

  • Our Services

  • Store operations

  • Product offerings

  • Technology

  • Legal or regulatory requirements

Updated Terms will be published on this page.

Where required by applicable law, additional notice may also be provided.

Continued use of the Services after updated Terms become effective may constitute acceptance of those revised Terms where legally permitted.

24. Related Store Policies

These Terms should be read together with other JEXNORIVA™ policies available through our website, including:

  • Privacy & Data Protection Policy

  • Shipping & Delivery Policy

  • Returns, Exchanges & Refunds Policy

  • Payment & Checkout Information

If a specific store policy contains additional conditions relating to a particular transaction, those provisions may also apply.

25. Contact Information

For questions regarding these Website Terms & Conditions, please contact:

JEXNORIVA™
Operated by Pet Krewe, LLC

Email:
service@jexnori.com

When contacting us about an existing purchase, please include your order number whenever possible.

Thank You for Visiting JEXNORIVA™

Our goal is to provide a clear and dependable shopping experience for customers discovering modern pet apparel.

By using our store responsibly and reviewing the applicable policies before purchasing, you help us keep the experience straightforward for everyone.