Shop with Confidence
At JEXNORIVA™, operated by Pet Krewe, LLC, we want you to feel confident when ordering from our store.
If something is not quite right with your purchase, the guidelines below explain how eligible returns, exchanges, damaged-item claims, and refunds are handled.
30-Day Return Period
Eligible items may be returned within 30 days of delivery.
To be considered for a return, merchandise should generally meet the following requirements:
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Unworn and unused
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In the same condition in which it was received
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Free from pet hair, odors, stains, washing, or other signs of use
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Original tags remain attached when applicable
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Original packaging is included when reasonably available
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Valid proof of purchase or order confirmation can be provided
Because JEXNORIVA™ specializes in pet apparel, items showing signs of wear or use by a pet may not qualify for return.
Starting a Return
Please contact our customer care team before mailing anything back.
Return Support:
service@jexnori.com
When contacting us, please include:
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Your order number
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The item you would like to return
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A brief explanation of the return request
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Photos when relevant
After your request is reviewed, we will provide the applicable return instructions and, where offered, information regarding a return shipping label.
Important
Please do not send merchandise back without receiving return instructions first.
Unauthorized returns may be delayed, refused, or returned to the sender because they cannot be properly matched to an order.
Damaged, Defective or Incorrect Orders
We recommend inspecting your shipment shortly after delivery.
If your package contains an item that is:
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Damaged in transit
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Defective upon arrival
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Different from what you ordered
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Missing a component that should have been included
please contact service@jexnori.com as soon as reasonably possible.
Include your order number and clear photographs showing the issue so our team can review the situation efficiently.
Depending on the circumstances, an appropriate resolution may include a replacement, refund, or another available remedy.
Items That May Not Be Returnable
Certain merchandise may be excluded from standard returns.
Examples may include:
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Personalized or customized products
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Gift cards
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Final-sale merchandise
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Items specifically marked as non-returnable
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Products that have been worn, washed, altered, damaged, or soiled after delivery
For hygiene reasons, pet clothing that has been worn by an animal and shows fur, odors, stains, or other evidence of use may not be accepted.
If you are uncertain about an item's eligibility, please contact us before sending it back.
Exchanges
For faster service, exchanges are generally handled as a return followed by a new purchase.
How It Works
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Contact us to request a return for the original item.
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Follow the return instructions provided by our support team.
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Place a separate order for the preferred size, color, or replacement item.
This process helps prevent the replacement product from becoming unavailable while the original return is in transit.
European Union Customers
Where applicable under European Union consumer protection rules, qualifying customers may have a statutory right to withdraw from certain online purchases within 14 days without providing a reason.
Returned merchandise generally must remain in substantially original condition, subject to any handling permitted by applicable law.
Certain exclusions may apply depending on the nature of the merchandise.
Any statutory rights available to EU consumers operate independently of additional rights offered under this store policy.
Refund Processing
Once an eligible return reaches the designated return location, it will be reviewed before a refund is approved.
If approved:
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The refund will generally be issued to the original payment method
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Processing may take up to 10 business days after approval
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Your bank, card issuer, PayPal, or payment provider may require additional time before the funds appear in your account
The exact posting time is controlled by the financial institution and is outside our direct control.
If more than 15 business days have passed since you were notified that your refund was approved, please contact:
Return Shipping
Return shipping instructions are provided after your request has been reviewed.
Where a prepaid return label is offered, please use the authorized label and instructions supplied by our customer service team.
Do not mail merchandise to an address found elsewhere online or on a shipping label without confirming that it is the correct return destination.
The appropriate return location may depend on your order and will be provided as part of the return authorization process.
Before Sending Your Package
For smoother processing, please:
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Use suitable protective packaging
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Include any requested documentation
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Keep your shipping receipt or tracking information
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Send the return only to the location provided by our support team
JEXNORIVA™ is not responsible for return parcels sent to an unauthorized location.
Need Assistance?
Questions about returns, refunds, damaged products, or exchanges can be directed to:
JEXNORIVA™
Operated by Pet Krewe, LLC
Customer Care: service@jexnori.com
We aim to keep the return process clear, reasonable, and straightforward so you can shop for JEXNORIVA™ pet apparel with greater confidence.