Shipping & Delivery Information

From Our Store to Your Door

At JEXNORIVA™, operated by Pet Krewe, LLC, we want your shopping experience to remain clear and reliable from checkout through delivery.

This Shipping & Delivery Policy explains how orders are prepared, dispatched, tracked, and delivered, as well as what to expect when shipping internationally.

How We Fulfill Orders

JEXNORIVA™ offers modern pet apparel designed for everyday comfort, seasonal wear, and stylish outings.

To keep inventory flexible and make our collections available to customers across different regions, orders may be dispatched from selected fulfillment facilities or manufacturing partners depending on product availability and destination.

This fulfillment model helps us:

  • Maintain a broader selection of pet apparel

  • Keep pricing reasonable and competitive

  • Reduce unnecessary inventory handling

  • Route orders through appropriate fulfillment locations

  • Minimize excess packaging where possible

Because different items may be fulfilled from different locations, some multi-item orders may arrive in separate packages.

Order Preparation

Every order goes through processing before it is handed to the shipping carrier.

Standard Processing Time

Please allow approximately 2–5 business days for:

  • Order verification

  • Product preparation

  • Quality review

  • Packing

  • Shipment arrangement

Business days generally exclude weekends and public holidays.

Busy Shopping Periods

During major promotions, holiday periods, product launches, or unusually high order volumes, processing may require up to 6 business days.

Once your parcel has been dispatched, you will receive shipping confirmation when tracking information is available.

Shipping Fee

A standard shipping charge of:

$6.99 per order

may apply regardless of destination unless a different shipping promotion or rate is displayed during checkout.

Any applicable shipping charges will be shown before you complete your purchase.

Estimated Transit Times

Delivery speed varies depending on destination, carrier operations, fulfillment location, and local customs procedures.

Typical estimates after dispatch are:

United States
Approximately 8–14 business days

Canada, United Kingdom & Australia
Approximately 10–16 business days

Other International Destinations
Approximately 14–21 business days

These timeframes are estimates rather than guaranteed delivery dates.

Occasional delays may occur because of:

  • Peak holiday shipping volume

  • Severe weather

  • Carrier disruptions

  • Customs inspections

  • Remote delivery locations

  • Local postal delays

We appreciate your patience when circumstances outside our direct control affect delivery.

Tracking Your Package

Once your order has shipped, tracking details will normally be sent to the email address used during checkout.

Tracking Activation

Please allow approximately 1–3 business days after shipment for the carrier's tracking system to begin displaying movement.

In some cases, a label may be created before the carrier completes its first physical scan.

A temporary lack of tracking updates does not necessarily indicate that the parcel has been lost.

International Orders & Customs

International shipments may be subject to customs regulations in the destination country.

Unless otherwise stated during checkout, international orders may be shipped on a Delivered Duty Unpaid (DDU) basis.

This means customers may be responsible for:

  • Import duties

  • Customs charges

  • VAT or local taxes

  • Brokerage or handling fees

  • Other destination-country charges

These fees are determined by local authorities and are not included in the purchase price unless specifically stated otherwise.

JEXNORIVA™ / Pet Krewe, LLC does not control customs fees and cannot guarantee how much, if anything, a destination country may charge.

Customs inspections may also extend normal delivery times.

Changing or Canceling an Order

We begin preparing orders soon after they are submitted.

If you need to correct your shipping information or request a cancellation, please contact us within 12 hours of placing your order.

Email:
service@jexnori.com

Please include your order number and the requested change.

We will make a reasonable effort to assist, but once an order has entered fulfillment or has been dispatched, changes or cancellations may no longer be possible.

Customers are responsible for reviewing their shipping address carefully before completing checkout.

Incorrect Shipping Information

Please make sure your:

  • Street address

  • Apartment or unit number

  • City

  • State or province

  • Postal code

  • Country

are entered correctly.

If an order cannot be delivered because the shipping information supplied at checkout was incomplete or incorrect, additional shipping charges may apply if the parcel needs to be resent.

Contact us as quickly as possible if you notice an address error.

Damaged Packages

Please inspect your order when it arrives.

If your merchandise appears to have been damaged during transit, contact us within 72 hours of delivery.

To help us review the issue, please provide:

  • Your order number

  • Photos of the damaged item

  • Photos of the outer packaging

  • A brief description of what happened

After review, eligible claims may be resolved with a replacement or another appropriate solution.

Packages Lost in Transit

If tracking has stopped updating for an extended period or you believe your parcel may be lost, contact our customer service team.

We may first request that the shipping carrier investigate the shipment.

If the carrier officially confirms that the package was lost while in transit, we will review the order and provide an appropriate resolution, which may include a replacement shipment.

Delivered but Not Received

If tracking shows that your parcel was delivered but you cannot locate it, we recommend first checking:

  • Around your front entrance or delivery area

  • With household members

  • With neighbors

  • With your building reception or mailroom

  • With the local delivery carrier

Carriers occasionally scan packages as delivered shortly before final drop-off.

If the parcel still cannot be located after these steps, please contact us so we can review the available shipping information.

Separate Shipments

If your order contains more than one item, products may occasionally ship separately.

This can happen when merchandise is stocked at different fulfillment locations.

If this occurs, you may receive:

  • Multiple packages

  • Separate tracking numbers

  • Deliveries arriving on different days

You will not be charged an additional standard shipping fee simply because we split an eligible order into multiple shipments.

Questions About Your Delivery?

If you need help with processing, tracking, delivery, or another shipping-related matter, please contact:

JEXNORIVA™
Operated by Pet Krewe, LLC
Customer Service: service@jexnori.com

When contacting us about an existing shipment, including your order number will help us locate the relevant information more quickly.

Carefully Packed. Reliably Delivered.

At JEXNORIVA™, our goal is to make receiving your pet's new wardrobe as straightforward as choosing it.

From cozy knitwear and lightweight layers to stylish seasonal outerwear, we take care to prepare each order for its journey to you.

Thank you for choosing JEXNORIVA™.